FREQUENTLY ASKED QUESTIONS

💎 Frequently Asked Questions

In this section, you'll find clear and quick answers to the most common questions about our gold jewelry, purchasing processes, shipping, care, and warranties. We want your experience to be as brilliant as our pieces, so if you can't find what you're looking for, don't hesitate to contact us. We're here to help you shine!

Is the gold they sell authentic?

Yes, all of our pieces are certified as genuine 14K, 18K, or 24K gold.

I have a problem with my order!

Fill out the contact form with your question or write to us on WhatsApp using the icon on the right 👉🏻

Can I return a piece of jewelry if I don't like it?

Our products are final sale. We accept returns on rare and verified occasions. See policy.

Do you ship internationally?

No, we ship to all of the US and PR.

Can I request a personalized jewel?

Yes. Contact us to customize your design.

How do I know my ring size?

We have a size guide available on the website. See Guide.

Can gold be damaged or tarnished?

Gold doesn't tarnish, but it can scratch. We recommend periodic professional cleaning.