Refund policy

🔁 Return Policy

For hygiene and safety reasons, all sales are final. We do not accept returns or exchanges. To ensure a transparent and fair shopping experience, please carefully review the following conditions before requesting a return:

• Check carefully before buying: It is the customer's responsibility to carefully review the product photos, as well as all the information included in the description. Make sure the item meets your expectations before confirming the purchase.

• Deadline for reporting issues: Any return request or damage report must be made within the first 24 hours after receiving the order. After this period, we will not be able to process claims related to defects or damage.

• Exclusionary conditions: Returns will not be accepted for product misuse, normal wear and tear, change of mind, or minor differences that were already clearly specified in the description or visible in the listing images.

• Evaluation Process: Once we receive your request, along with photos of the product, we will verify whether the reported damage occurred during shipping or if the item was shipped with a manufacturing defect. In rare cases, it may be due to a supplier error, in which case we will process the corresponding refund or replacement. The customer is responsible for shipping costs in the event of an authorized return.

Right of Withdrawal

Customers have the right to withdraw from their purchase under the following terms:

• Withdrawal Period: You can cancel your purchase within 24 hours of receiving the product, without needing to provide a reason. You must cover the return shipping costs.

• Product Conditions: The item must be returned unused, in its original packaging, and in perfect condition, including any certificates or accessories.

• Exceptions: Returns are not accepted for personalized, engraved, or custom-made products, unless they have manufacturing defects. • Return Process: To exercise your right of withdrawal, please contact us by email (hmjewelryofficial@gmail.com), by phone at (346-281-5447), or through the form found in the CONTACT section, indicating your order number. We will provide instructions for returning the item to the following address:

22606 Braken Manor LN Katy, TX 77449

• Refund: Once the jewelry has been received and verified, a refund will be issued within 14 days, using the same payment method used for the purchase.